Betting Rules

1. Scope and account requirements

These rules apply to bets placed through Bonza Spins Casino products that are available to you. They cover general principles for sports, racing, casino and other wagering products where those products are offered. Individual markets, games and promotions may have additional rules. If an individual product rule conflicts with a general rule on this page, the specific product rule will generally apply to that product.

You must have an eligible account and provide information that is accurate, current and complete. You are responsible for keeping your login details secure and for all activity conducted through your account, unless you have promptly notified us of suspected unauthorised access. Do not allow another person to use your account, place bets for you or access services using your credentials.

Betting is available only to people who meet the applicable age, identity, location and other legal requirements. You must not place a bet if doing so would breach a law, restriction or direction that applies to you. Services may not be available in every Australian state or territory, and some products may be restricted based on your location, account settings or other eligibility conditions.

• Use only one personal account unless another arrangement has been expressly approved.
• Keep your personal, identity and payment information accurate and up to date.
• Do not use an account for another person or permit another person to place bets through it.
• Do not use the service while subject to a self-exclusion, account restriction or other legal prohibition.
• Tell us as soon as possible if you believe your account has been accessed without permission.
• Do not use payment methods or funds that belong to another person without proper authorisation.

Bonza Spins Casino may request information to verify identity, age, location, source of funds or account activity. An account, bet or transaction may be restricted, suspended or reviewed while checks are being completed. Any action taken will be handled in accordance with the applicable Terms and Conditions, privacy information and legal obligations.

You are responsible for understanding the products and services you use. Before betting, make sure you understand the relevant market, game, selection, stake, odds, settlement method and any special conditions. If you are unsure about a rule or feature, do not place the bet until you have obtained clarification through the support options made available on the website.

2. Placing bets and displaying odds

A bet is normally submitted by selecting a market or game, choosing the relevant option, entering the amount and confirming the wager through the available betting interface. Before confirming, check the selection, stake, odds, potential return and any other details shown on screen. A bet is not necessarily accepted merely because it has been entered into a bet slip or appears to be awaiting confirmation.

A bet is accepted only when it has been recorded by our systems and a confirmation or transaction record is generated. You should retain the reference or details shown after placing a bet. If there is a delay, interruption or error, do not assume that a bet was accepted. Check your account history before attempting to place the same bet again, as repeated attempts may create more than one accepted wager.

Stake, odds and confirmation

The minimum or maximum stake, available odds and permitted bet types may be shown in the betting interface or relevant product rules. These details can change before a bet is confirmed. Where odds have changed, you may be asked to accept the updated odds before the wager is submitted. Displayed odds are not a guarantee that a bet will be accepted at that price until acceptance has been recorded.

You are responsible for reviewing a wager before confirming it. This includes checking the event, participant, market, game, selection, stake, odds, each-way or place terms where relevant, and any requested conditions. Once accepted, a bet generally cannot be changed or cancelled unless the relevant product rules, applicable law or an approved feature allows it.

Bet types and restrictions

Available bet types may include single bets, multiple bets, combinations, live bets, in-play bets or other options. Not every bet type is available for every market. A product page, bet slip or event rule may set out special conditions about selections, price changes, voiding, partial outcomes, dead heats, postponements or event abandonment.

• A bet may be refused, limited or subject to a different stake or price before acceptance.
• Live or in-play information may be delayed, interrupted or temporarily unavailable.
• The displayed score, time, status or other information may not be used as the sole basis for deciding whether to wager.
• A transaction may be subject to a minimum deposit, available balance, account restriction or other condition shown before confirmation.
• A market may close or become unavailable without notice before a bet is accepted.
• You should not place a bet if you do not understand the market, selection or settlement conditions.

Where a bet is placed using a promotional offer, bonus balance or special campaign, additional promotional terms may apply. Those terms may specify qualifying products, eligible stakes, expiry conditions, wagering requirements or other restrictions. If you use such an offer, read the applicable terms before placing the bet. Promotional terms may also explain what happens if a bet is cancelled, voided, changed or settled in an unusual way.

3. Results, settlement and corrections

Bets are settled using the result and settlement method applicable to the relevant market, game or product. Results may be based on an official sporting or racing result, a recognised governing body, an official event record, the game result recorded by our system or another source identified in the applicable product rules. The settlement method can differ between products, so review the relevant rules before placing a wager.

If an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the bet may be settled, held or declared void according to the rules for that market. Different outcomes may apply to different selections within the same bet. For example, a multiple bet may be recalculated if one selection is void, subject to the terms for that product. A result may also be reviewed if official information changes or an obvious settlement issue is identified.

Errors, incorrect information and technical issues

We aim to display accurate markets, odds, balances and results, but technical, human, transmission or system errors can occur. An error may include an incorrectly displayed price, duplicated market, incorrect event detail, obvious pricing mistake, incorrect settlement or an account balance that does not accurately reflect a transaction.

Where an error has affected a bet or transaction, we may take reasonable corrective action permitted by the applicable rules and law. This may include cancelling or voiding an affected bet, correcting an incorrect settlement, recalculating a return using the correct information or reversing an incorrect credit. We will not knowingly rely on an error to provide an outcome that is inconsistent with the relevant rules.

A technical failure may prevent a wager from being submitted, confirmed or displayed immediately. If a bet cannot be verified as accepted, it should not be treated as accepted solely because money was deducted or a screen appeared to load. Account records and transaction records are used to determine whether a bet was successfully received, subject to investigation where appropriate.

Returns and account records

Any return is calculated according to the accepted stake, applicable odds, result and product rules. A displayed potential return is an estimate until the bet is settled. Settlement information should appear in your account history or other available records. You are responsible for checking your account and raising any apparent error promptly.

If your account shows a credit that resulted from an obvious error, incorrect settlement or unauthorised activity, the amount may be reviewed and adjusted. You must not withdraw, transfer or deliberately use funds that you know, or reasonably should know, were credited incorrectly. Related transactions may be delayed while the matter is examined.

If an event result is disputed or amended by the relevant official source, settlement may be reviewed in line with the applicable product rules. The final treatment can depend on the type of bet, the timing of the change and the rules that applied when the wager was accepted.

4. Responsible gambling and resolving concerns

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and do not wager more than you can afford to lose. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win back money. Outcomes are uncertain, and past results do not predict future results.

• Take regular breaks and avoid betting when tired, upset or affected by alcohol or other substances.
• Use available deposit, spend, time-out, activity or other account controls where offered.
• Consider self-exclusion if you need to stop gambling for a period of time.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not use gambling to deal with stress, financial difficulty or other personal problems.
• If another person may be at risk, do not share your account or payment method with them.

You can review the responsible gambling information available through Bonza Spins Casino for guidance about account controls, limits and self-exclusion. We may also apply account restrictions or take other steps where required by law, our policies or responsible gambling procedures. Restrictions may affect access to products, deposits, wagering or withdrawals.

Questions, disputes and complaints

If you believe a bet has been accepted, settled or recorded incorrectly, review the transaction details and the rules for the relevant product first. Keep the bet reference, date, stake, selection and any supporting information. Raise the concern through the customer support channel made available on the website. We may need to review account records, system logs, event information and the applicable rules before responding.

A review may take account of the time a bet was placed, whether it was accepted, the information displayed at confirmation, the relevant market conditions and any technical records available. You should cooperate with reasonable requests for information and avoid opening duplicate accounts or submitting repeated claims about the same transaction.

Updates to these rules

These rules may be updated to reflect changes to products, systems, legal requirements or operational procedures. The version available when a bet is accepted will generally apply to that wager, unless a different approach is required by law or expressly stated in the relevant product rules. It is your responsibility to read the current rules before placing a bet.

By using the betting services, you acknowledge that you have had an opportunity to read these rules and understand that betting involves risk. If you do not understand a market or its settlement conditions, do not place the bet until you have obtained clarification. Nothing on this page removes any rights or protections that apply to you under Australian law.